Last Updated: October 2025
1. Definitions
- Platform / OrdrO: Refers to OrdrO, operated by OrdrO Limited Company, based in Jeddah, Kingdom of Saudi Arabia, with the official website www.ordro.app.
- User / Client / Retailer: Any individual or entity registered to use OrdrO's services as a retailer or supplier.
- Supplier: Any party offering products for sale through the platform.
- Products: FMCG and related wholesale goods listed on the platform.
- Agreement: This Terms of Use document and its future amendments.
2. Acceptance and Use
- By accessing or registering on OrdrO, you agree to these Terms of Use.
- OrdrO reserves the right to modify this Agreement at any time. Updates take effect once published on www.ordro.app.
- Continued use implies acceptance of any updated version.
3. Registration & Accounts
- Users must provide accurate information, maintain confidentiality, and are responsible for all activities under their accounts.
- OrdrO reserves the right to suspend or terminate accounts in case of misuse or violations.
4. Services & Transactions
- OrdrO acts as a digital marketplace connecting suppliers and retailers for wholesale transactions.
- OrdrO is not a party to any sale contract between suppliers and buyers.
- Prices and offers are set solely by suppliers.
- Additional services may include order management, collection, or BNPL ("OrdrO Credit").
5. Purchasing & Payment
- Orders are placed through the platform and are subject to supplier confirmation.
- Payment methods may include cash, bank transfer, or deferred payment (if applicable).
- All taxes and fees will be disclosed prior to purchase.
6. Returns & Refunds
- Return policies vary per supplier and product type.
- Faulty or non-conforming products can be reported to support@ordro.app.
- OrdrO is not liable for any delay or supplier failure to process returns.
7. User Responsibilities
- Users must comply with applicable laws and refrain from misusing the platform.
- OrdrO is not liable for technical issues or service interruptions.
8. Intellectual Property
All intellectual property related to the platform — including OrdrO trademarks, logos, content, and software — belong to OrdrO Limited Company.
9. Disclaimer
OrdrO is not liable for product quality, supplier performance, or transaction outcomes between users.
10. Account Termination
- OrdrO may suspend or terminate any account violating these terms.
- Users can request account deletion via support@ordro.app.
11. Privacy Policy
User data is handled per OrdrO's Privacy Policy, available at www.ordro.app.
12. Governing Law
This Agreement is governed by the laws of the Kingdom of Saudi Arabia, with exclusive jurisdiction for the courts of Jeddah.